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Client Information
Name: Mohamed Yousuf
Nationality: Indian
Tailor Made China Muslim Tour 9 Days
Time of Traveling: Apr 28 to May 6, 2018

Salam Hanna,

Following is the feedback as you have requested. Hope you find it helpful.

Salesperson
Hanna has been extremely polite, patient and really helpful right from the beginning. She has managed to explain each and everything very well in details. Most importantly, she is highly responsive and has great memory. We did not have to ask her the same thing twice!

Tour Guides
Ms.Sasa (Shanghai) - Active and very accommodating, with good knowledge.
Ms.Cindy (Guilin) - Extremely caring and sweet. Even though our family spent very little time, she managed to please us all.
Ms.Alice (Xi'An) - Highly knowledgeable and knows interesting historical facts. Has the potential to do much better if she avoids being sluggish.
Ms.Jennifer (Beijing) - Easily, the best tour guide we had in China. Highly accommodating, very energetic, super helpful and always went beyond our expectations. Would highly recommend all family and friends visiting Beijing to pick Jennifer as their tour guide!
Mr.George (Guanghzhou & Shenzhen) - Extremely friendly and highly active.

Hotels
Holiday Inn Express, Putuo Shanghai - Calm and relaxed neighbourhood. Compact and neat rooms.
Jinyi Holiday Hotel, Guilin - Neat and tidy hotel. However, the lobby during night is a bit empty.
Success Hotel, Xian - Neat and compact hotel room. Good location to walk around.
Beijing Taishun Hotel, Beijing - Average cleanliness. But the relaxed location, great halal restaurant nearby and Halal breakfast make up for it.
Guangzhou Longzhou Hotel, Guangzhou - Neat and compact hotel room.
Shenzhen Musilm Hotel, Shenzhen - In good proximity to the HK border. Easy to get Halal food.

Drivers
We cannot comment much about the drivers because we never really communicated with them, as they don't speak English. However, all of them helped us with loading and unloading the luggage, which was an absolutely relief. The driver at Guilin always had a pleasant smile.

Feedback
Restaurant bills and refunds have to be monitored more closely. The guideline average meal value does not usually match with restaurant bill or refund. Changes in itinerary by tour guides (outsourced by IslamiChina) due to any reason must always be fully discussed with the client and communicated with IslamiChina also by the guide. Halal Breakfast must be arranged, as there's hardly anything we can eat off the buffet. Since it's the first meal of a busy day, would be great to start off with a nice Halal meal.

Overall
We are glad that we chose IslamiChina to travel in China. All the tours were perfectly planned and well executed. Otherwise, we could only imagine ourselves being hungry throughout without finding proper Halal food or being able to communicate with the locals. Will definitely recommend all family and friends to pick IslamiChina.

Special Mention - Ms.Jennifer, Ms.Hanna & Ms.Cindy (Our favourites)

Mohamed Yousuf

Client Information
Name: Suhaimi
Nationality: Singapore
Tailor Made Xian Muslim Tour 5 Days
Time of Traveling: Mar 15 to Mar 19, 2018

Client Information
Name: Nor Suhaila
Nationality: Malaysia
AirAsia Shenzhen Guangzhou Tour 5-Days
Time of Traveling: Feb 15 to Feb 19, 2018

Dear Hanna,

Here is my feedback

communication with ICT sales person;
It was very easy to communicate with Hanna. All response are replied so fast and acceptable. The services were so good and helping us to do preparation before our trip start

your tour guide;
Ms Jenna is our tour guide. As she spoke english so fluently we can easily communicate and understand what she talk about. She guide us from start until the end of the trip. And she also always explain about the place that we gonna go and check our condition.

the hotel you stay;
For the hotel hospitality it was superb! Spacious and very comfortable to relax and nearby halal stall. We would like more if the breakfast of the hotel have halal foods that we can eat.

your driver;
The driver was OK. As he doesnt know english so we rarely speak with him. But all the driving and time punctuality was excellent.

your meals
The meals is superb, the restaurant was so good and nice! The portion is big but we always finish all the dishes as the dishes was so delicious .

and suggestions.
Breakfast halal at hotel

Thank you so much! We enjoyed our trip so much :)

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